Booking Conditions

£150 Security Deposit needed to confirm booking. We also advertise with trusted agencies such as Select Cornwall (who add 8% booking fee) and Beachlets Please ensure you have read the Terms and Conditions as booking with us implies acceptance, and you must abide by these terms

We are proud to say we are part of the #BookDirect movement and can accept immediate online bookings. We can take payment by cheque or secure Bacs bank transfer, this allows us to offer you the best possible price. We won’t need to ask for your bank details. We can also now accept debit/credit cards,through Stripe-a reputable online banking facility. We urge you to verify our reviews and who we are and can provide reputable references from a trusted source,such as the tourist board. We do this to offer as flexible and personal a service as possible and reduce costs to you and in the event of rebooking/cancellations  We are known to lots of businesses/owners who can verify us as bonafide owner’s and are happy to provide links for unbiased online reviews etc or welcome you to contact us

Full Cleared Payment is required by latest 6 weeks before arrival; failure to pay on time may result in forfeiting your holiday and deposit

Cancellation Policy

When booking with us you acknowledge that it is your responsibility to take out travel insurance, should any circumstances beyond your control spoil the holiday, including illness, bereavement, bad weather,disinclination to travel, self-isolation, etc Unforseen circumstances like these are the traveller’s responsibility and we strongly recommend you take out travel insurance as we cannot refund you in this situation Other cancellations or date changes may forfeit a deposit, including if you change your mind as detailed below. This is at the owners discretion and may not be refunded unless the house can be re-let at advertised tariff and may incur an admin fee. We will however do our best to help you

Customer service is at the heart of what we do and we want you to rest assured, knowing when you book with us, you will have a relaxing holiday.

Key Security The lead party name is responsible for key security for the duration of the stay. Please notify me by text/tel if you leave early so that the key can be collected safely. Keys must not be given to a third party. Additional guests/pets (including visitors) need to be declared at time of booking or may incur a fee. Subletting is not allowed

Arrival at Seaview House, Mawgan Porth on Friday from 4pm.
Arrival at Appletree House, Charlestown on Friday, from 4pm.

There is 1 car parking space at Seaview House, Mawgan Porth provided at no extra charge. There is space for 2 cars at Appletree House, Charlestown. Mobile homes or guests staying in campervans or tents is prohibited

No Smoking is allowed at either property. 

Recycling Bags and details will be provided where possible.

Departure Please vacate by 10am on the morning of departure. We must insist on this to allow time and proper ventilation for clleaning for the guests following. Unfortunately we aren’t able to extend car parking after 10am Your security deposit will be refunded within a week of your stay, provided there are no breakages and no need for excessive cleaning.

Waste Collection

We request that rubbish is bagged and left in the bins provided outside. This is particularly important as seagulls can become a pest otherwise and will attack anything left outside .Please note rubbish is collected fortnightly so should be put out first thing or the Monday night before a collection. You are responsible for making sure rubbish doesn’t accumulate, if a collection is missed, you will need to take to the local Suez depot before 4pm. Food waste is collected every week and recycling alternate weeks,dates will be found at the house  Please wipe down surfaces with the antiviral spray provided. Please leave sand on the beach!

Dogs Whilst we make no charge for dogs, we do expect owners to remove ALL traces of pets from house and garden. Pets aren’t allowed in bedrooms, or upstairs or on the balcony or sofa’s. A charge may be deducted for any additional cleaning required or replacement of rug/furniture if damaged. Please be aware on sunny days, there may be adders bathing in sand dunes in coastal area’s. Whilst they are timid they do have a venomous bite

Balcony please don’t move extra furniture or dry wetsuits on the glass balcony. BBqs not allowed on balcony We have had damage caused by this in the past. Dogs are not allowed upstairs or on the balcony

What’s included electric*, parking space, cleaning materials-tea towel, soap, washing liquid, leaflets for local attractions.Free wifi at Seaview house. There is a WiFi hotspot free for BT users at Appletree house, although we cannot guarantee the signal. Outside patio table and chairs. Bbq/beach buckets are left outside for use at own discretion

*We don’t allow the charging of EVs or hook up’s on the premises, but we’re happy to direct guests to the nearest available public charging points and can provide this information in advance of arrival on request.

Additional requests such as an early check in cannot be guaranteed but we will do our best to help you

Grievances for any reason must be notified to the owner straight away and we will do everything possible to rectify it for you in a reasonable timescale

Breakages or any damage to property must be notified immediately to the owner

If you choose to leave over a subjective issue, it is your responsibility for the decision and there is a no-refund policy. This also applies to complaints after departure

Showing symptoms of Covid-Please notify us asap

We host a webcam for Surfline and kindly request the power supply isn’t switched off please (lounge socket by window and router in kitchen) To reassure you this is fixed on the sea and doesn’t overlook the balcony or garden. This is a livestream global service and you are welcome to view-you can rewind it and might see yourself in the sea! https://www.surfline.com/surf-cams/mawgan-porth/60d5cdb64fb421f3e06e8db1

The owner, can be emailed, texted or phoned via contact details on here

Rental Agreement and Terms & Conditions 

By booking and paying the initial deposit, the person making this booking, “the Guest” accepts these terms and conditions on behalf of, and applying to, all member of the party staying at the property. The Guest undertakes to ensure that all members of the party occupying the Property are aware of these terms and conditions and that they apply equally to all members of the party. The Guest undertakes responsibility on behalf of all members of the party.
  1. The number of people occupying the Property (including the Guest) is limited to that agreed with the owner at the time of booking. This applies at any time and no other guests are allowed to stay at the property, without the prior consent of the Owners.
  2. Pets are only permitted at the Property if agreed prior with the owner.
  3. The Property is a no smoking property. The Guest will ensure that no smoking takes place anywhere inside the Property (including in doorway and windows).  Where evidence of smoking inside the property is found a charge of £100 will be made by the Owner, for deep cleaning/ deodorising and to cover any additional cleaning costs.
Payment and cancellation
  1. The Guest must pay £150 deposit or for longer than 2 weeks a £500 deposit at the time of booking with the remaining balance paid 6 weeks days (the “Due Date”) prior to the check in date. I
  2. If the Guest needs to cancel their booking and they notify the Owner via email of their intention to cancel at least 60 days before their check in date, they will be refunded the rental price less a £40 administration fee to cover the administration time and any bank charges
  3. If the Guest needs to cancel their booking and they notify the Owner via email between 60 and 30 days of their check in date, they will be refunded 50% of the rental price less a £40 administration fee. Where the Owner is able to re- let the property, the Owner will return the remaining rental paid within 14 days of the check out date less a £40 administration fee and any discounts issued at The Owners discretion in order to achieve a replacement booking.
  4. If the Guest needs to cancel their booking and they notify the Owner via email within 30 days of their check in date, no refund will be made. Where the Owner is able to re- let the property, the Owner will return the remaining rental paid within 14 days of the check out date less a £40 administration fee and any discounts issued at The Owners discretion in order to achieve a replacement booking.
  5. Failure to pay any balance of rental payment by the Due Date will result in the Owner treating the non payment as cancellation of the booking in accordance with paragraph 6 above and the rental deposit will be retained.
  6. The damage deposit will be returned to the Guest minus the cost of any damage or loss to the Property or its contents within 14 days of the check out date.  Where a damage deposit is not taken, the Guest will be liable for the cost of any damages, or charges for additional cleaning where this is necessary due to the Property being left in an excessively dirty or untidy condition.
  7. Guests are recommended to take out their own insurance for personal possessions and travel/ holiday cancellation.
Owner obligations
  1. The Owner will provide travel directions and detailed information to the Guest on how to access the property at least 7 days before the check in date. This information will be provided via email to the address provided by the Guest when booking the Property.
  2. The Owner shall take out appropriate and adequate building insurance to protect the Property against flood, fire, subsidence, storms, malicious damage and all other usual forms of insurable risks.
  3. The Owner shall take out appropriate insurance against theft and fire, to cover any fixtures, fittings or appliances which belong to the Owner.
Guest obligations
  1. The Guest agrees to use the Property solely for its intended purpose as a self-contained holiday property, and to accept the Owner’s right to refuse to permit access to the Property to any person deemed unsuitable to take charge. Causing a nuisance or disturbance to neighbours or other guests or unreasonable behaviour may result in the Owner requiring the Guest and/ or the Guest’s party to leave. In such circumstances, no refund of rental payments will be made.
  2. The Guest agrees to allow the Owner or agents access to the Property at all reasonable times. We will only request access to the Property in case of an emergency (eg. water leak) or to carry out essential maintenance or repairs.
  3. The Guest must respect and look after the Property during their stay and take all reasonable steps to prevent damage to the Property or its contents. The Guest must leave the Property clean and tidy. The Guest will let the Owner know of any damage or breakage caused to the Property or its contents to allow repair and/ or replacement of items before the Owner’s next guests arrive. The Guest will be liable for the cost of any damages, or charges for additional cleaning where this is necessary due to the Property being left in an excessively dirty or untidy condition.
  4. The Guest agrees to pay on production of invoice(s)/ receipts from the Owner the cost of repairs / replacment within 14 days of any such repairs/ replacement being completed.
  5. The Guest must vacate the Property by 10am on the check out date in order to give our cleaners sufficient time to clean and service the Property for our next guests. Guests who fail to leave the property prior to the check out time will incur a late stay penalty charge equivalent to one full day’s rental fee for any overstay within the first 24 hours of the check out time. Guests who remain resident in the Property for longer than 24 hours of the original check out time will incur a charge of £200 for each day until they vacate the Property.
  6. Guests may check in/ arrive at the Property from 4pm onwards on the check-in date. Guests will not arrive at the property earlier than the check in time.
  7. All portable electrical appliances inside the Property have been tested and approved within the terms of the Fire Assessment Regulations. As the use of the Guest’s own personal electrical equipment is out of the Owner’s control, it must be used at the Guest’s own risk.
  8. The Guest undertakes not to use the Property for any business, trade or commercial purposes or for any unlawful or immoral purpose.
  9. The Guest undertakes not to use the Premises to store any dangerous or hazardous materials or substance, or any items of flammable or explosive nature which might reasonably increase the risk of fire or explosion on or around the Property and which would be considered hazardous by a responsible insurance company.
  10. The Guest shall not sub-let the Property or assign any of his interests, rights or responsibilities under this agreement without the prior written consent of the Owner (such consent being at the entire discretion of the Owner).
  11. The Guest shall not cause any damage to the walls, doors, windows or other fixtures and fittings of the Property and shall not use the Property in any way which impinges on the property rights of neighbours or creates a nuisance, either to the Owner or others.
  12. The Guest undertakes not to remove any of the furniture from its current position in the Property.
  13. The Guest shall be responsible for ensuring that drains, waste pipes, baths, sinks, and lavatories are free from blockages and shall take care not to dispose of any immiscible or damaging substances such as sand, oil or grease, babies nappies/ diapers, sanitary items etc. via the toilet, drains and waste pipes.
  14. The Guest undertakes not to take or permit to be taken by others any action on the Property which could invalidate the terms of the Owner’s insurance. This includes, for example, ensuring that the Property is safely secured/ locked at all times and that windows are not left open when the Property is unoccupied.
General
  1. Should the Property, subsequent to booking, become unavailable through any cause, the Guest accepts that the Owner’s liability is limited to the amount of any rent paid.
  2. The Guest accepts that the responsibility for personal property of the Guest and all occupants of the property is solely theirs. All personal items left inside the property are the responsibility of the Guest, and the Owner can not be held liable for any loss, theft or damage to these items. All vehicles are also left entirely at the Guest’s risk.
  3. The Guests agree to absolve the Owner of liability for any accidents, mishaps, or damage to persons or property whilst on the premises or whilst engaged in any activity therein, or from any injury or illness arising from any causes whatsoever.
  4. The Guest acknowledges and agrees that the Property is let as holiday accommodation within the meaning of Schedule 1, paragraph 9 of the Housing Act 1998 and that the Guest and party have no security of tenure.
  5. The Guest acknowledges and agrees that as a Holiday Let, this Agreement is an excluded agreement for the purpose of the Protection from Eviction Act (1977).
  6. The Property Owner reserves the right to cancel the booking at any time and for any reason. In such circumstances the Owner will notify the Guest as soon as reasonably practical. If the Owner decides to cancel the booking under this clause, the Guest shall be entitled to a full refund of monies paid – rental payment (or part payment thereof) within 14 days of the cancellation. The Owner shall not be held liable for any consequential loss, incidental expenditure, or loss of enjoyment which the Guest suffers as a result of cancellation.
This document constitutes the entirety of the agreement between the Owner and the Guest (including all other parties participant in the holiday rental). It supercedes any prior representations which may have been made, whether orally or in writing. Any modification to this agreement or the terms of the holiday let must be made in writing and agreed by both the Owner and the Guest.
This agreement shall be governed by the laws of England and Wales.
All clauses, sub-clauses and parts thereof shall be severable and shall be read and construed independently. Should any part of this agreement be found invalid this will not affect the validity or enforceability of any other provision or of this agreement as a whole.
All terms, conditions and covenants contained in this agreement shall bind the parties and their heirs, legal representatives, successors to title and permitted assignees.
The failure of either party to enforce any provision within this agreement shall not be deemed a waiver or limitation of that part’s right to subsequently compel and require strict compliance with every provision of this agreement.