£150 Security Deposit needed to confirm booking. Payment can be made by cheque or bank transfer directly with us with no extra fee’s. we are also advertised with tourist board and agencies (Select Cornwall and Beachlets) if you book there,they will add 8% charge. We are hoping to update to an online booking service shortly
Full Cleared Payment is required by latest 6 weeks before arrival; failure to pay on time may result in forfeitting your holiday and deposit as we will need to re-advertise it. Any cancellations will forego deposit if within 12 months of stay.Date changes are at the owners discretion and my involve an admin fee Later cancellations may not be refunded unless the house can be re-let at advertised tariff.
Key Security The lead party name is responsible for key security for the duration of the stay. Please notify me by text/tel if you leave early so that the key can be collected safely. Keys must not be given to a third party.
Arrival at Seaview House, Mawgan Porth on Friday from 4pm.
Arrival at Appletree House, Charlestown on Friday, from 4pm.
There is 1 car parking space at Seaview House, Mawgan Porth provided at no extra charge. There is space for 2 cars at Appletree House, Charlestown.
No Smoking is allowed at either property.
Recycling Bags and details will be provided where possible.
Departure Please vacate by 10am on the morning of departure. We must insist on this to allow time and proper ventilation for cleaning and the safety of guests following.Unfortunately we aren’t able to extend car parking after 10am Your security deposit will be refunded within a week of your stay, provided there are no breakages and no need for excessive cleaning. We anticipate extra time needed between changeovers already due to the current guidelines for coranavirus so any additional cleaning will be charged at £50/hour.We request that rubbish is bagged and left in the bins provided outside. This is particularly important as seagulls can become a pest otherwise. Please wipe down surfaces with the antiviral spray provided. Please leave sand on the beach!
Dogs Whilst we make no charge for dogs, we do expect owners to remove any traces of pets and not to allow pets in bedrooms,or upstairs or on sofa’s. A charge may be deducted for any additional cleaning required or replacement of rug/furniture if damaged.
What’s included electric*, parking space, cleaning materials-tea towel, soap, washing liquid, leaflets for local attractions. There is a WiFi hotspot free for BT users at the house,although we cannot guarantee the signal. Outside patio table and chairs.
Additional requests such as an early check in cannot be guaranteed but we will do our best to help you
Grievances for any reason must be notified to the owner straight away and we will do everything possible to rectify it for you in a reasonable timescale
Breakages or any damage to property must be notified immediately to the owner
If you choose to leave over a subjective issue,it is your responsibility for the decision and there is a no-refund policy. This also applies to complaints after departure
When booking with us you acknowledge that it is your responsibility to take out travel insurance, should any circumstances beyond your control spoil the holiday For example,Acts of God such as Airline strikes, bad weather, bereavements, illness etc We will however do our best to help you
Showing symptoms of Coronavirus In the event that any of your party show symptoms,contract or are notified that you have been in contact with a person with coronavirus symptoms,you must inform as immediately. You will be required to return home to self isolate and we cannot extend your stay due to bookings after. You must pack up, disinfect, bag up your linen and rubbish and return home immediately. We will need to notify any incoming guests to cancel their holiday, ensure the property is left empty for 72 hours before a deep clean is carried out
The owner, can be emailed, texted or phoned via contact details on here