£150 Security Deposit needed to confirm booking. We also advertise with trusted agencies such as Select Cornwall (who add 8% booking fee) and Beachlets
We are proud to say we are part of the #BookDirect movement and accept payment by cheque or bank transfer. Whilst we know this may feel risky, we urge you to verify our reviews and who we are and can provide reputable references from a trusted source,such as the tourist board We do this to offer as flexible and personal a service as possible and reduce costs to you and in the event of rebooking/cancellations We are known to lots of businesses/owners who can verify us as bonafide owner’s and are happy to provide links for unbiased online reviews etc or welcome you to contact us
We are hoping to update to an online booking service soon
Full Cleared Payment is required by latest 6 weeks before arrival; failure to pay on time may result in forfeiting your holiday and deposit
If cancellation is due to Government Covid Lockdown, Tier levels changing and travel not allowed, then we will offer to rebook your dates free of charge or refund. When booking with us you acknowledge that it is your responsibility to take out travel insurance, should any circumstances beyond your control spoil the holiday, including illness, bereavement, bad weather,disinclination to travel, self-isolation, etc Unforseen circumstances like these are the traveller’s responsibility and we strongly recommend you take out travel insurance as we cannot refund you in this situation Other cancellations or date changes may forfeit a deposit.This is at the owners discretion and may not be refunded unless the house can be re-let at advertised tariff and may incur an admin fee. We will however do our best to help you
Customer service is at the heart of what we do and we want you to rest assured, knowing when you book with us, you will be safe during these uncertain times. Due to travel/government restrictions, we are limiting bookings to single household bubble’s to ensure we comply We know what a difficult year it has been for everyone and will help ensure that you have a relaxing holiday.
Key Security The lead party name is responsible for key security for the duration of the stay. Please notify me by text/tel if you leave early so that the key can be collected safely. Keys must not be given to a third party.
Arrival at Seaview House, Mawgan Porth on Friday from 4pm.
Arrival at Appletree House, Charlestown on Friday, from 4pm.
There is 1 car parking space at Seaview House, Mawgan Porth provided at no extra charge. There is space for 2 cars at Appletree House, Charlestown.
No Smoking is allowed at either property.
Recycling Bags and details will be provided where possible.
Departure Please vacate by 10am on the morning of departure. We must insist on this to allow time and proper ventilation for cleaning and the safety of guests following.Unfortunately we aren’t able to extend car parking after 10am Your security deposit will be refunded within a week of your stay, provided there are no breakages and no need for excessive cleaning. We anticipate extra time needed between changeovers already due to the current guidelines for coranavirus so any additional cleaning will be charged at £50/hour.We request that rubbish is bagged and left in the bins provided outside. This is particularly important as seagulls can become a pest otherwise. Please wipe down surfaces with the antiviral spray provided. Please leave sand on the beach!
Dogs Whilst we make no charge for dogs, we do expect owners to remove ALL traces of pets. We do not allow pets in bedrooms,or upstairs or on the balcony or sofa’s. A charge may be deducted for any additional cleaning required or replacement of rug/furniture if damaged.
What’s included electric*, parking space, cleaning materials-tea towel, soap, washing liquid, leaflets for local attractions. There is a WiFi hotspot free for BT users at the house,although we cannot guarantee the signal. Outside patio table and chairs.
Additional requests such as an early check in cannot be guaranteed but we will do our best to help you
Grievances for any reason must be notified to the owner straight away and we will do everything possible to rectify it for you in a reasonable timescale
Breakages or any damage to property must be notified immediately to the owner
If you choose to leave over a subjective issue,it is your responsibility for the decision and there is a no-refund policy. This also applies to complaints after departure
Showing symptoms of Coronavirus In the event that any of your party show symptoms or are notified that you have been in contact with a person with coronavirus symptoms,you must inform as immediately. You will be required to return home to self isolate and we cannot extend your stay due to bookings after. You must pack up, disinfect, bag up your linen and rubbish and return home immediately. We will need to notify any incoming guests to cancel their holiday, ensure the property is left empty for 72 hours before a deep clean is carried out
The owner, can be emailed, texted or phoned via contact details on here